We are a dynamic global financial services company based in London looking to add a Customer Support Associate to our Team. You would assist both existing and prospective clients on how to make the most of our offerings. We are looking for a highly motivated individual with outstanding organizational skills and attention to details who thrives working in a fast-paced team environment. This is a fantastic opportunity for the right candidate to gain broad knowledge and exposure to financial markets as well as gain valuable experience in various aspects of business administration. Basic salary + discretionary bonus. Full time position.
Skills/Requirements:
• Excellent verbal and written communication skills. An exceptional and professional telephone manner, the confidence to build and develop good relationships with clients
• Italian language fluency at mother tongue level plus excellent command of English (both written and spoken). Fluency in a further language would be beneficial.
• Highly organized and efficient, very strong attention to details, approaching routine tasks with the same degree of care and professionalism as more demanding assignments
• Familiarity with PowerPoint, Word and Excel
• Interest or experience in online financial trading (Forex, CFDs, Spread Betting) and MT4 Trading Platform is desired.
• A real desire and ambition to succeed, positive and proactive attitude, self-motivation
• Goal oriented and sales attitude (no hard selling / cold calling)
• Ability to work under pressure and to learn quickly
• A dynamic and effective team player with strong work ethics
• Unrestricted work authorization in the UK. No visa sponsorship available.
Responsibilities will include but are not limited to:
• Accurately answering prospective clients’ questions about the products and services
• Support new clients with the account opening procedure and set up of the required platform
• Help the Team with KYC checks and back office routines
• Assisting with client inquiries over phone and email